How Bots are Built
Meet our Implementation Team
CoomerEnterprise Project Manager
WillisAI Implementation Consultant
WilliamsAI Implementation Consultant
We’ll start by crawling all of your webpages and making sure every piece of data goes into the bot’s brain. We’ll even provide you with an audit report so you can cross-check our work!
Next, we’ll connect your chatbot to your other vendor integrations. This will allow your bot to answer questions with personalized answers from the systems you already use.
We’ll botify all of the data from the crawl and integration processes into a conversational format.
Verify and launch!
You will be provided with tools to verify your bot’s content before going live.
Copy, Paste, Chatbot
Ivy is simple to install! With one line of HTML code,
Ivy will automatically appear on your website. Ivy is 100% white-labeled and there are a ton of customization options to create the look and feel you want to achieve.
Meet Ivy.See Ivy in Action
We re-crawl your website every day to make sure the bot always has the
most up-to-date answers. You don’t have to lift a finger.
Though it may seem like it, bots are not magic and they will get stumped! The Ivy team
will review every question asked to your bot and verify every bot
response. If the bot answered poorly, we’ll fix it. If we can’t source the answer from your website, we’ll route the question to you using our patent-pending “Inbox Zero” maintenance tool.
D’AuriaAI Data Researcher
CollinsAI Data Researcher
HANDLING MISSED QUESTIONS
What if Your Bot Gets Stumped?
All bots get stumped. You should expect your bot to get stumped from time-to-time. When this happens you may choose to have your user submit a ticket (which can be integrated with your existing ticketing system), or you can route the person to one of your live agents.
The Ivy enterprise-grade live chat has all the bells and whistles you’d expect from a sophisticated system…and a whole lot more.
Want to learn more about the AI?
Like any problem, it’s important to use the right tool for the job. Ivy uses a human-supervised
algorithm. This means that our team of data curation specialists hand-labels every question that has ever been asked to the bot.
This data is used to power an algorithm that predicts the topics of every question. Here is a video of our CEO explaining how it works.