Case Studies

See how our customers leverage AI, Live Chat, SMS Text, and other features of our platform to achieve their goals

40%

Fewer Calls

10%

Fewer Calls

1%

More Applications

40k

Fewer Annual Calls

Case Studies

Whether leveraging conversational AI chatbots, live chat, or SMS text, the Ivy.ai platform provides our partners with the tools they need to accomplish their goals. These first-hand accounts and testimonials provide insight into results and our partners’ experience with Ivy.ai.

Select a tile to learn more.

Texas A&M University

Boosts Student Engagement Amid Pandemic

University of Wisconsin Madison

Uncovers New Service Gaps with AI

Morgan State University

Uses AI to Better Understand Student Needs

San Diego State University

Avoids Disruption with AI and Live Chat

University of Portsmouth

Reduces Live Chat Inquiries 50% Following AI Implementation

Colorado State University Global Campus

Provides Personalized Service at Scale with AI

University of Alabama

Reduces Calls, Eliminates Silos using AI

Ozarks Technical Community College

Uses SMS to Update Students in Real-Time

University of Oklahoma

Uses AI to Lower Barriers

Temple University

Cuts Call Volume in Half

Offices Supported by Ivy.ai

Ivy.ai solves problems across many offices within higher education. Select a tile below to see some of the most common issues addressed by our chatbots.

Admissions

Admission

  • Program Application
  • Transcript Submissions
  • Application Status
  • Transfer Credit Questions
  • Admissions Requirements

Financial Aid

Financial Aid

  • FAFSA Submission
  • Scholarship Application
  • Work Study Programs
  • SAP Guidelines, Questions
  • Refunds and Payments

IT Services

IT Services

  • Email and Password Issues
  • Access to Services and Wifi
  • Basic Troubleshooting
  • Application Installation
  • Printer Setup

Online Programs

Online Programs

  • Entrance Requirements
  • Submission Deadlines
  • Student Services
  • Course Availability
  • Scholarship and Financing

Bursar

Bursar

  • Payment Plans
  • Refund Information
  • Account Inquiries
  • Late Fee Information
  • Tuition Questions

Registrar

Registrar

  • Payment Plans
  • Refund Information
  • Account Inquiries
  • Late Fee Information
  • Tuition Questions

Student Services

Student Services

  • Housing Questions
  • Dining and Meal Plans
  • Parking Passes and Fees
  • Athletic Programs
  • Student Policies

Academic Advising

Academic Advising

  • Appointment Scheduling
  • Changing Advisors
  • Transferring Credits
  • Changing Majors
  • Academic Resources

Eliminating Silos
Between Departments

University of Tennessee Knoxville

Texas A&M University

Ozarks Technical Community College

Areas Supported

  • Admissions
  • Financial Aid
  • IT Services
  • Online Programs
.... and more